Privacy Policy

Introduction

Ghomryonphral is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ghomryonphral.world or use our custom patch, embroidery, and applique services. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Dutch implementation (Algemene verordening gegevensbescherming, AVG).

Data Controller

The data controller responsible for your personal data is Ghomryonphral, Oude Binnenweg 139, 3012 JD Rotterdam, Netherlands. For any data protection matters you may contact us at the email or phone number listed in the Contact Us section below.

Information We Collect

Personal Information

When you place an order for custom patches, embroidery, or appliques, or contact us through our contact form, we may collect:

• Name and contact information (email address, phone number, shipping address)
• Order details and design specifications for your custom patches or embroidery work
• Payment information processed securely through our payment providers
• Communication history related to your custom design projects

Automatically Collected Information

When you visit ghomryonphral.world, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• IP address

Legal Basis for Processing

We process your personal data only where we have a legal basis under the GDPR (Article 6(1)):

• Contract (Art. 6(1)(b)): Processing and fulfilling orders, communicating about your design projects and order status, and providing customer support.
• Legal obligation (Art. 6(1)(c)): Complying with tax, accounting, and other legal obligations.
• Legitimate interest (Art. 6(1)(f)): Improving our website and services, and ensuring security and fraud prevention, where this does not override your interests.
• Consent (Art. 6(1)(a)): Where we ask for your explicit consent (e.g. for non-essential cookies or marketing), you may withdraw it at any time.

How We Use Your Information

We use collected information for the following purposes:

• Processing and fulfilling your custom patch, embroidery, and applique orders
• Communicating with you about your design projects and order status
• Providing customer support for our clothing decoration services
• Improving our website and service offerings
• Sending relevant updates about your orders
• Complying with legal obligations

Information Sharing and International Transfers

We do not sell, trade, or rent your personal information. We may share information with:

• Service providers who assist in operating our business (payment processors, shipping carriers), under data processing agreements where required.
• Legal authorities when required by law.
• Business partners only with your explicit consent.

Your data is processed within the European Economic Area (EEA). If we ever use service providers outside the EEA, we will ensure appropriate safeguards (e.g. adequacy decision or standard contractual clauses) and inform you in this policy.

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your design files and order information are stored securely.

Your Rights

Under the GDPR and Dutch law (AVG), you have the right to:

• Access (Art. 15): Obtain confirmation as to whether we process your data and a copy of that data.
• Rectification (Art. 16): Have inaccurate or incomplete personal data corrected.
• Erasure (Art. 17): Request deletion of your data where legally applicable.
• Restriction of processing (Art. 18): Request that we limit how we use your data in certain circumstances.
• Data portability (Art. 20): Receive your data in a structured, commonly used format where processing is automated and based on contract or consent.
• Object (Art. 21): Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us using the details in the Contact Us section. We will respond within one month. You also have the right to lodge a complaint with a supervisory authority. In the Netherlands, the competent authority is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority). You may also lodge a complaint in the EU country of your residence, place of work, or place of the alleged infringement.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining records of your custom design orders and providing ongoing customer service, unless a longer retention period is required by law.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Ghomryonphral
Oude Binnenweg 139
3012 JD Rotterdam, Netherlands
Email: askuse@ghomryonphral.world
Phone: +31 10 413 3934

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.